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Your frequently asked questions answered

Find out all you need to know about DStv including how to JOIN, what to WATCH, how to PAY your subscription, get HELP when you need it and EARN rewards for the simple things you do!


Fix decoder errors online

No one likes seeing these error messages, but from time-to-time it may appear on your decoder. If you see an E16 or E19 error message you can remove it quickly & easily via our website. 


Remember to:

  • Have your SmartCard number handy!
  • Keep your SmartCard inserted with your decoder switched on at all times.



Find and contact an Installer

Find an accredited DStv installer near you at the click of a button. Please remember to only use a DStv accredited installer for all your dish and decoder needs.

Click Search Now to locate your nearest accredited installer.



Still stuck? Get in touch

If you would like further assistance, please explore available options by clicking Contact Us below.

Frequently Asked Questions

Everything you need to know about DStv!